top of page

Blossom Hill Floral Design

Privacy Policy

Last updated: August 2026

​

1. About this Privacy Policy

Blossom Hill Floral Design respects your privacy and is committed to keeping your personal information safe.

This Privacy Policy explains what personal information I may collect when you visit my website, contact me, make an enquiry or place an order, and how I use that information.

 

2. Who I am

Blossom Hill Floral Design is a sole-trader floristry business based on the Isle of Sheppey, Kent.

For questions about your personal information, please contact me using the details provided in the website footer.

 

3. Information I may collect

Depending on how you use my website and services, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Delivery address

  • Billing or payment information where applicable

  • Details about your flower order or enquiry

  • Wedding details and preferences

  • Funeral or sympathy tribute details

  • Information you provide during a personal consultation

  • Any other information you choose to provide when contacting me

If you contact me through WhatsApp, social media or another communication service, I may also receive the information you provide through that service.

 

4. How I use your information

I may use your information to:

  • Respond to enquiries

  • Provide quotes

  • Process and fulfil flower orders

  • Arrange deliveries

  • Create wedding flowers and funeral tributes

  • Arrange consultations

  • Take payments

  • Contact you about your order or booking

  • Deal with questions, changes or problems relating to an order

  • Keep appropriate business records

  • Improve my website and services

  • Meet legal and accounting requirements

I will only use your personal information where I have a lawful reason to do so.

 

5. Website enquiry forms

If you submit information through a form on my website, the information you provide will be used to respond to your enquiry and, where relevant, provide the requested service.

Please only provide information that is necessary for your enquiry.

 

6. Payments

Where you make a payment for an order or booking, payment information may be processed through the relevant payment provider.

I do not need to retain your full card details.

Payment providers may process your information in accordance with their own privacy policies.

 

7. Sharing your information

I will not sell your personal information.

I may share relevant information with trusted third parties where necessary to provide my services or meet legal obligations.

For example, this may include:

  • Delivery providers where required

  • Payment providers

  • Website and hosting providers

  • Accounting or bookkeeping services

  • Funeral directors where necessary to arrange delivery of a funeral tribute

  • Other service providers where necessary to fulfil your order

I will only provide information that is reasonably necessary for the relevant purpose.

 

8. Funeral and wedding information

Some enquiries may contain personal or sensitive information relating to a wedding, funeral or family circumstances.

I will treat this information with care and only use or share it where necessary to provide the service you have requested or where I am legally required to do so.

 

9. How long I keep your information

I will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer to meet legal, accounting or tax requirements.

When information is no longer required, I will take reasonable steps to securely delete or dispose of it.

 

10. Website cookies

This website uses cookies and similar technologies. Some are necessary for the website to function, while others may be used to understand how visitors use the website.

You can manage your cookie preferences through the cookie consent options on the website.

For more information, please see my Cookie Policy.

 

11. Wix and third-party services

My website is hosted and operated using Wix. Wix may process information relating to visitors and website users in order to provide website hosting, security, functionality and other services.

The website may also contain links to or features provided by third parties, such as social media platforms. Once you leave my website, their own privacy policies will apply.

 

12. Your rights

Under UK data protection law, you may have rights including:

  • The right to ask what personal information I hold about you

  • The right to ask for inaccurate information to be corrected

  • The right to request deletion of your information in certain circumstances

  • The right to restrict certain processing

  • The right to object to certain uses of your information

  • The right to request a copy of your personal information

These rights are subject to certain legal exceptions.

If you would like to exercise one of these rights, please contact me using the details in the website footer.

 

13. Keeping your information secure

I take reasonable steps to protect personal information from being lost, misused, accessed without permission, altered or disclosed.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

​

14. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website, the services I use or relevant legal requirements.

The latest version will always be available on this website.

15. Contact

​

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me using the contact details provided in the website footer.

bottom of page