Blossom Hill Floral Design
Terms & Conditions
Last updated: August 2026
1. About Blossom Hill Floral Design
Blossom Hill Floral Design is a home-based floristry business based on the Isle of Sheppey, Kent, offering gift flowers, wedding flowers, sympathy and funeral tributes, personal consultations and local flower delivery.
When you place an order or make a booking with me, these Terms & Conditions apply.
2. Placing an Order
Orders can be placed by contacting me directly, through my website enquiry forms or through any other ordering method I make available.
An order is confirmed once I have confirmed the details with you and the required payment or deposit has been received.
For bespoke orders, I may need to discuss your requirements with you before confirming the order.
3. Flowers & Availability
I use fresh, seasonal flowers wherever possible. Flower availability can vary depending on the season, supplier availability and market conditions.
Occasionally, I may need to substitute a particular flower, foliage or colour. If this is necessary, I will aim to use a suitable alternative of a similar style, quality and value while keeping the overall look and feel of the arrangement as close as possible to what was agreed.
Photographs shown on my website and social media are examples of my work. Because every arrangement is handmade and flowers are natural products, your finished design may vary slightly from photographs.
4. Gift Flowers & Next-Day Delivery
Next-day delivery is available on selected gift flowers, subject to flower availability, delivery area and my stated ordering cut-off time.
Some flowers or bespoke designs may require more notice and may not be available for next-day delivery.
If you require flowers for a particular date, please contact me as early as possible so I can confirm availability.
5. Delivery
I offer local flower delivery across the areas shown on my website.
Delivery charges and available delivery areas will be confirmed when you place your order.
I will make every reasonable effort to deliver within the agreed timeframe. Occasionally, circumstances outside my control, such as traffic, severe weather or unexpected delivery issues, may cause delays.
For gift deliveries, please provide accurate delivery details and any relevant information needed to help me locate the recipient.
If nobody is available to receive the flowers, I may contact the recipient or customer to arrange a suitable alternative. Additional delivery charges may apply if a second delivery is required due to incorrect or incomplete information supplied at the time of ordering.
6. Funeral & Sympathy Flowers
Funeral and sympathy tributes are individually created and can be discussed during a personal consultation.
For funeral flowers, I will confirm the required delivery location, date and time with you before the order is completed.
Where flowers are being delivered directly to a funeral director, I will use the information provided by you and/or the funeral director to ensure the tribute is delivered as agreed.
Because funeral flowers are bespoke and often prepared specifically for a particular service, please contact me as soon as possible if any details change.
7. Wedding Flowers
Wedding flowers are bespoke and are discussed and agreed with each couple individually.
A wedding booking is only confirmed once the agreed booking requirements and deposit, where applicable, have been received.
Any remaining balance must be paid by the date agreed with you.
Changes to wedding flowers, quantities or requirements may affect the final price and availability and should be discussed with me as early as possible.
Cancellation arrangements and any applicable deposit terms will be discussed as part of your wedding booking.
8. Personal Consultations
Personal consultations are available for weddings, funeral tributes and other bespoke floral requirements.
Consultations allow us to discuss your ideas, preferred flowers, colours, style and budget so I can create something personal to you.
Where a consultation requires a separate fee, this will be agreed with you in advance.
9. Payment
Payment must be made in full at the time of ordering, unless a deposit has been agreed with me at the time of booking or ordering.
Where a deposit has been agreed, the remaining balance will be due by the date agreed with you.
I reserve the right not to begin work or confirm an order until the agreed payment or deposit has been received.
10. Cancellations, Refunds & Changes
I understand that circumstances can change. If you need to cancel or amend an order, please contact me as soon as possible.
Because many of my floral designs are made to order using fresh flowers, the ability to cancel or receive a refund may depend on how far in advance you contact me and whether flowers or materials have already been purchased or work has begun.
For wedding bookings, cancellation and deposit arrangements will be agreed separately at the time of booking.
For funeral tributes and other bespoke floral work, please contact me as soon as possible if you need to make a change or cancellation.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
11. Flower Care
Flowers are natural and perishable products. I will provide appropriate care information where relevant.
Once flowers have been delivered, their longevity can be affected by factors such as temperature, positioning, water, sunlight and how they are cared for.
I cannot be responsible for reduced flower life resulting from incorrect care after delivery.
12. Website Photographs & Content
All photographs and written content on this website belong to Blossom Hill Floral Design unless otherwise stated.
Please do not copy, reproduce or use my photographs, designs or written content without my permission.
13. Personal Information
When you contact me or place an order, I may need to collect personal information such as your name, contact details, delivery information and details relating to your order.
Your information will be handled in accordance with my Privacy Policy.
14. Website Information
I aim to keep the information on my website accurate and up to date. However, flower availability, prices, delivery areas and other information may change.
I reserve the right to update website content where necessary.
15. Contact
If you have any questions about these Terms & Conditions, an existing order or a potential order, please contact me.